I ordered the Awesome Auger Early December for a Christmas gift. It is now March 9 and not a word from the company. When I called to inquiry about the delay, they stated that when an order has been on backorder for over 2 months, they automaticly cancel the order. That would have been nice to know. Many companies send out a post card asking if you would like to cancel your order of continue to wait. They have my address and they have my phone number. No excuse for not informing the customer on their decision to automaticly cancel the order. In their defense they did not charge my account. Poor customer service. read full review »