I had a terrible experience with PENWA and would NOT recommend them to anyone! We placed an order of binders with them but the binders were the wrong size. So we decided to pay a ridiculous $200 re-stocking fee and get new binders. (This part is fine, I understand procedures.) We told them that we needed the new binders ASAP, since the exchange made us delay very important projects. We asked to rush the order and paid for the extra rush fee. We got a confirmation number and the email said that it would ship the next day. After the... read full review »