I called to change my flight on Continental. They explained all the change charges and I said fine. They then said someone from the "change" department would have to call me back. Someone did two days later and I could not get to the phone in time. They left no return number and said they would call back in 36 to 72 hours. 48 hours later - no call. I finally called Continental directly and rebooked with them. It cost me $35 more but was worth not waiting for a callback. Does Hotwire think its customers have nothing to do but wait around for a telephone call. read full review »