Mercantila does not have the bed I ordered as it is "unavailable". Despite this, they have taken a payment of $2158.00 out of my credit card and has not refunded me for this amount since I cancelled the order and asked for a refund on 2/17. Mercantila keeps promising to process the refund and has not done it, despite several phone calls and an email to the company. It definitely appears to be untrustworthy as it will not expediently provide a refund for merchandise it cannot supply. read full review »