I am sorry, but the problem was not resolved. I am still getting charged $40.00 for High Speed Internet that is not working. The connection is till slow. Poor service and way to do business with a customer that has been with you for almost 8 years. THE TICKET AND REPAIR HAS NOT BEEN COMPLETED. You sent a telephone technician to do the work of a computer. I have tried your so call Center for self help, and even that site does not work for me. I will be changing to another carried very soon. Lidia Guaschi Forrer 817-684-1666 read full review »