The customer service is terrible. Wait time is ridiculus. I have spent several hours trying to get service. On hold for an hour. Hung up and tried again. No one seems to be able to solve the problem. They have sent two sim cards. I have had no service for two weeks. I have made at least 8 calls. Still no resolution. I regret using tracfone. I will not recommend tracfone to anyone. Surely the FCC should investigate. I see many other complaints and agree with all of them. The price is not worth the inconvenience. Use another company for wireless service. read full review »