We understand that weather related conditions do impact departure/arrival times and ultimately cannot be controlled by your airline. However, we do not understand why the following occurred on March 12, 2010: 1. Gate Agent made an announcement that he was too busy to load the plane and he should have loaded us 15 minutes prior to his announcement. His words and I quote, “There was too much going on at the counter.” 2. Slightly after this announcement he opened the plane to board. While sitting on the plane for over 15 minute... read full review »