E-MAIL FROM LANE AND CUSTOMER RESPONSE AFTER REPORTING DEFECTIVE CHAIR TO THEIR CUSTOMER SERVICE (NOTE: Chair is only 14 months old and is being used by a small-framed elderly woman): E-Mail from Lane to Customer: It sounds like you need the padding replaced in the arms. Lane can furnish the parts needed to repair at no charge. However, the labor warranty has expired. It is only for one year from date of purchase. I have included a list of service companies in your area that can repair this for you if you would like. They can also... read full review »