The first TV Console came to us defective. We had to take pictures and call daily to get any response. We did get Cymax to send another Console. The second one arrived also defective. We emailed and called for over one month. We stayed very positve and courteous throughout the month and finally the Cymax did refund our Total amount. We did not have a restocking fee or have to pay shipping. It took alot of communication but it did pay off. We also used PayPAl but they did not help at all in the process. They actually closed the case and found in the favor of Cymax. Thankfully Cymax did do the right thing but it took alot of patience and cooperation. read full review »