"Consumer Reviews on Companies, Products and Services"

USER REVIEWS (bcs0199)

Choice Home Warranty
bcs0199 March 13, 2010
The plumber assigned had not called after 2 days of the claim being reported. I called but did not get a return call. I thought, hey, they get busy, let me see if Choice Home Wrrty has another plumber they can assign quickly. I took the opport. to refer them to a plumbing co. who had serviced my claim while under a prior Wrrty co. It turned out the plumber was not yet with CHW but had his sign-on papers ready to go and was just waiting for callback from CHW anyway. The plumber diagnosed the issue, communicated it to CHW. I've had... read full review »
Filled under: Business & Finances Location: United States
Choice Home Warranty
bcs0199 March 13, 2010
(This is 1 incident of many that I experienced.) Water heater-plumber recommended to replace it. Wrrty company authoriz. group says it was not installed properly. I pointed out to the authorization group that a CO (certif of occupancy) confirms its acceptance, also that the plumber (whom I called for clarification) never mentioned improper installation to the wrrty co. It's like they're making it up, and I feel like employees are rewarded for not solving customer claims. Customer service is great at follow-up to check if... read full review »
Filled under: Business & Finances Location: United States
Choice Home Warranty
bcs0199 March 13, 2010
Refrigerator - denied. It seems to me if the appliance is not (brand) new, they will not replace it. Meaning they will cover only if the unit is new, which is a moot a point, since it should still be under manufacturing wrrty. Their authorization group seems very creative in coming up with excuses why they won't cover the unit. read full review »
Filled under: Business & Finances Location: United States

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