My experience has been similar. All I want to do is add another receiver, as I added a TV to my home, to which they charge an extra $7/mo for. I called and scheduled an appointment for Thursday June 18th, and was told a tech would be here between 12 and 2... no tech showed up ... called Uverse customer support, to which I was told the techs were running an hour and half behind, yet no one paid us a courtesy call to tell us this. Couldn't sit around all afternoon waiting for the tech, (have to keep my job to pay for Uverse) so I cancelled... read full review »