I ORDERED ONLINE A REPLACEMENT BIRTH CETIFICATE AT A COST OF £14.95 WHICH WAS PAID FOR BY DEBIT CARD. THIS WAS IN NOVEMBER 2009, AFTER MAKING NUMEROUS PHONE CALLS OF WHICH ONLY TWO WERE ANSWERED, AND SENDING E MAILS STILL NO CERTIFICATE. THEY SAID THE CERTIFICATE WAS POSTED ON THE 3rd OF DECEMBER 2009 AND WOULD LOOK IN TO IT AND CALL ME BACK BUT NEVER DID. IF YOU CHECK THE ADDRESS IT IS ALSO A BUSINESS CALLED KAPTAN GROCERS! read full review »