Excessive phone calls. We were late on our bill by one month and they called 5-13 times a day. Sometimes it was an automated service that would ask you to please hold and when you held they would hang up on you. You would talk to someone occasionally and let them know when you could pay it and they would still call back over and over again in the same day. I know that this is in violation of the fair debt collection practices act. read full review »