We purchased a Island Escape hot tub from ChooseDirect on 7/13/09 and received the hot tub on 11/13/09. We actually started running the hot tub 3/10/2010 as we had to build a place for the hot tub. I have made several phone calls to the "service rep" as well as emails to "[email protected]" and "[email protected]" and have never received a reply. Our hot tub reached a temperature of 109 degrees and we shut the power off to the hot tub. The preheat method does not work, neither does the pump 1, pump 2... read full review »