Customer Order #100645 I purchased a firm mattress and box springs set in Dec 2009 for our guest room. The wasn't used until late January for about 2 weeks. During that time the mattress began to sag. I contacted the store and completed Mattress 1 One special request form on Feb. 15th At that time I was told I would be contacted by the corporate office to schedule an inspection. I never received a call so was told to call "Betty" at 407-240-0954. After a few days and no call I called again. Betty was in a meeting so I spoke to... read full review »