Do Not Buy A Phone from the TracFone store. I used a KMart bought store for 2 years with this company - no problem. Wanted to upgrade phone, so purchased it through them. Hated the phone because if you hit the button and also hit the internet button, it deducted a half a minute. Called to get RA to return. 24minutes on phone, the guy still wasn't done talking. I said Do you know how long we have been on phone just so I can get a RA? Yeah, 24 minutes was his answer. They inform you you can only ship UPS or FedX so to return a 20.00 phone it costs 15.00 from my zip code. I believe they make it so hard to return item that you just give it up. read full review »