I have been a customer of Iron Mountain for some time. I've used their Connected data protection service to do backups of my critical data. <br /> <br /> 1. Three days ago, I lost my main data drive – total failure, all data lost. I replaced it with an external drive and tried to use Connected to restore some of the settings and date. Connected kept crashing – probably because the data drive was gone – making the data I’ve been paying them for years to protect, inaccessible right when I needed it... read full review »