It took approximately a month and a half after I ordered the potty patch for it to arrive. I was charged weeks after ordering it, at this point I had already forgot about the purchase. I was unaware of the total cost of shipping and handling until the charge appeared on my credit card account. When the potty patch arrived it was crap. The grass portion was spiky and too hard for my small dog, the three parts of the patch didn't fit well together. I called the customer service number to get my money back and received no answer. This is a total scam. I'm now out 54.00. read full review »