I purchased an Jane Alexander open heart necklace for $149.99 from Kay Jewelers at White Marsh Mall in Baltimore, MD. The oyster clasp was so small I had trouble getting it opened. I went back to Kay and asked if I could have a larger clasp put on it and the sales person said it would cost more than the necklace to replace it. She Was very snobbish, acted like she could not be bothered with me. I will not purchase anything from Kay Jewelers again. I will not recommend them to anyone again either.Customer service is terrible. read full review »