Made travel plans with Orbitz, thier site steered me to the travel insurance company "Access America". my mother died unexpectedly. Canx the trip, submitted claim. Access America ran me through the ringer- they first would not accept the death certificate, then demanded I get a doctors evaluation. Getting a doctors write-up proving that this was not an underlying condition (which it said so on the doctors report) still was not enough, and they denied the claim. Ban Orbitz and this company, this is a scam and they need to be shut down. Oh, and this hellish process took over three months! SAVE your money folks, AVOID ORBITZ and ACCESS AMERICA. read full review »