Ordered a pair of boots for my wife's birthday. Order was delivered and received in a timely manner. Boots didn't fit right so my wife wanted me to exchange. Requested exchange info from customer support and mailed to Canada as requested for $24. Boots received in Canada on 12/17/2008. Still have not received the boots requested in the exchange. If company is not going to accept exchanges should be stated up front. Requested a status update numerous times with no response. Will be contacting the Better Business Bureau as well as a... read full review »