With the onset of a very cold and snowy winter I decided to order a parka for my dog. After doing some searching I found that they had the active coat that I was looking for in stock. In fact they did not have it in stock and did not know if or when they would receive this item. They suggested a substitute. I used their sizing chart to determine the size and changed my order. When I received the coat it did not even get close on fitting my dog. They refused to let me return it or exchange it!! Very unprofessional mail order... read full review »