Physically small part lost in cleaning Nina Cappucino maker. Impossible to get replacement. Replacement/Repair through independent service centers as distinguished from manufacturer or distributor. Service centers contacted (two) reported part not available in United States. "Awaiting shipment of parts from Italy." "awaiting parts" for five months. United States office, in Ohio, has long telephone waiting time for response, (ranging from 15 minutes to over an hour). Four e-mails never replied to. Two letters via US mail to United States office unresponded to. read full review »