When are we going to be able to hold Chase to the fire? I am so frustrated with this situation, just as I am sure everyone else is. My latest experience with Chase Customer Service (and I use that term loosely) was trying to return a phone call to 'Kevin' (obviously non existent at Chase) regarding a Wind Insurance Policy (yes, living in Florida requires Wind Insurance, if anyone has heard of anything more ridiculuous please let me know) for which Chase arbitrarily decided they were going to charge me $10, 000 annually. Really?... read full review »