When I choose to upgrade to a new phone online through AT&T's official website, their website clearly said a return label will be included in the box. We did not receive any return label on any of the 3 phones we upgraded. To make matter worse, I had to spend an hour calling them just to find out that since one of the phone I want to return is not broken, just a buyer's remorse, I will have to pay more for a phone that I do want to exchange with where as if I would have choose that phone in the first place, it would have been free. What a rip off after having them for more than 5 years. read full review »