After calling since Nov. '09, never getting a competent Agent, on my last call for help, the agent could not solve my problem, he authorized a Serv. person to come out to our home. When we received our bill this mo. there was a chg. for the service. I called Direct, and spoke to Katie, when she could not answer my complaint about the chg. I asked for a Supervisor, Denise answered. She could not answer and told me to read the Agreement, no where in the agreement does it say anything about a service, when the agent authorizes it. I did not authorize the service call and want it removed from my bill. read full review »