Here is how I believe Impact Computers works. I order a carefully researched specific part that I need based on model number etc. They send me a different part that is useless . (Bait and Switch) I call them. Customer Service (who are rude) lie to me and tell me they will send the correct part, & instruct me to return wrong part in the expensive UPS Express mail bag. I promptly return part, expecting the correct part to be promptly sent as promised. Impact Computers receives the part back, ... now that they have a delivery documented, and... read full review »