You will be charged excessively, have dropped calls, an automated phone system (when the inmate calls you)that sometimes does not respond correctly, your account will be blocked due to low funds at all different amounts, automated payments reminders will call your home phone when you have lots of money left in your account, there is noone at CBS at has the authorization to credit you back any money for any reason you come up with, any dispute you make in anyway that you make it, whether fax, mail or phone will never be resolved or received... read full review »