I really wish I would of looked up the complaints on RUGS USA before purchasing! You are all correct! HORRIBLE CUSTOMER service. I am sick of hearing "we are sorry for your inconvenience!" They shipped me the wrong wrong a week ago. I've been on the phone twice, 25 min. the first time on hold, 14 the next and 4 online chats, at least 5 emails back and forth. I was told the first day that I called that they would simply send a UPS shipping label to me via email, I would send it and then wait another week and my rug would be there!... read full review »