Innovative Merchant Solution's customer service skills are horrible, and this is evidenced by the fact that their employees are not allowed to present their names (not even their first names) upon request. Instead, they refer to themselves by department, like “IMS Customer Service” and “IMS Underwriting” aka “Underwriting Department”. After I decided to choose another service provider, I asked IMS to erase my application, which included sensitive information, like my bank account and routing... read full review »