My vacuum broke on the 2nd use. when I asked for a replacement they said I had to pay $50 s&h & send the broken vac. back @my cost! The outsoursed costomer service rep. have no ahtority to resolve the problems & refuse to let you talk to the manager or some who is athorised to solve the problem! They refuse to give out the home office #, they lie & say they are on site in Cal. There is no listing for Garry Vacuum in Cal. The product sucks & after researchin online & finding numerous similar complaints. I called back... read full review »