Recommend training for customer service reps in the PI so the information given to the customer is standardized. Being told 4 different instuctions for the same problem is a waste for both the customer & the call center. A name change should be simple but this did not occur. It took a total of 25 minutes to wait on hold to speak with a customer service rep each time I had to repeat my personal information despite being reuired to key into the phone to reach a real person. another form of waste! Their is no accountability for the customer service rep giving out incorrect information to the customer. read full review »