I purchasd on line. Followed directions. didn't work. I called 5 different times. Their computer went down 4 diff times. and I was disconnected 5 times. with diff. customer service agents.I kept getting disconnected. . Was on hold for over 4 hours total. Last agent said He would send a new phone because mine was defective and he would get me free minutes .was on hold for over 1 hour, waiting for a reference # but I was disconected again. When I called back, they said I had to have that ref. #, I told them that I was disconnected before I... read full review »