Toshiba has the worst customer service of any computer company. Their laptops are flimsy and easily broken plus come with an inferior operating system. I purchased an L505D-S5986 from Newegg.com. The unit comes with a 64 bit duo processor but only the 32 bit version of Windows 7. I figured Toshiba would offer an upgrade at some point but I was wrong. A rude customer service rep told me I had to buy the full version of Windows 7 retail to get a 64 bit version on my laptop. Since it already has a legal license for Windows 7 on it, I figured... read full review »