My experience with the Houston franchise has been horrible. I signed an agreement for about $20K worth of remodeling in my house and was told it would take two-three weeks to complete. That was technically in November of 09. It is now April 2, 2010 and they still are not finished. Actually, I agreed to let them start Jan 1, because their contractor told me "the workers tend to disappear around the holidays". They had a very nice salesperson that worked with me meticulously in the beginning to get everything signed, but their actual... read full review »