I bought a netbook for my daughter after 16 weeks the pin on the charger broke and i returned it only to be told my daughter must of forced the plug in too break it. The manager of the store was very unhelpful as was the customer service person on the phone both called mark. I then phoned dell who sorted my problem in seconds what a change. I will not be using pcworld again and as I work in a school I will be advising my parents not to either. They were rude and very unhelpful but reading the rest of the complaints a lot of people wont be using them again. read full review »