I believe the reason for their customer service going down the toilet, is because the employees are under tremendous pressure from management to make sales goals. (The management at the Beaverton branch are notorious for this). They are so focused on bringing in business to keep the managers off their backs, that true customer service has suffered. They even incorporated "Secret Shoppers" to evaluate the employees and make sure theyre are selling products, this has added even more pressure, because the "shops" are used against... read full review »