We started calling B of A to see about getting a home modification in October 2008. Every time we called we got a different person. They were very courteous on the phone and took all our financial information, but informed us that we had never been late on our payments so they could not help us. We called several times and each time they wanted our financial info. Once we got a woman who seemed to really care and she gave us a number to fax our info to HUD and they would get in contact with us. When that didn't happen, we called... read full review »