My mom, purchased a firm queen size mattress for us. Slept on it 2 wks, it was way too firm. Contacted Jeffrey Batic at the Co. and told him I wanted to ship it back and reorder a king in a medium support. HE suggested instead, he would give me a great deal on the queen, which we would keep and for an additional amount he would send us a new king. I agreed. He said he would send a tracking # that day and I should have the bed in no time. No tracking # arrived. I phoned many times, finally reaching him after days of calling and he said it would... read full review »