on 3/12/10 I called direct TV to discuss my bill. I spoke with Susan, Employee ID# 10030432...she adjusted the bill from $103.86 to $67.88...this month I rec'd another bill, and you guessed it, they included the previous bill amount. I called today 04/06/10 and spoke with Rumaire ID# 155037...she couldn't help and I was disconnected, so I called back. Got another foriegner on the line and he wouldn't help either, so I asked for a supervisor. I got a guy named Hugo, ID# 207387. He refused to give me my $35.98 credit. He stated... read full review »