Lucille Petroskey I purchased an Exclaim on 12/23/2009. The phone would not charge properly and was replaced on 12/28/2009. In the next month the phone was replaced again because of the same problem. On March 27 the phone was replaced with a Samsung Rant. This is phone number FOUR. And it doesn't even charge after being on the charger for 12 hours! I believe this replacement phone is a reconditioned phone - no instruction manual, box, etc. I have been a customer for at least 10 years. As Todd, the manager at the Temcula store said... read full review »