I recently contacted DirecTV to cancel my subscription. I purchased it through a Verizon bundle and was told it was a one year agreement. I now need to pay an early termination fee of $200+. The customer service manager HUNG UP on me after she was extremely rude and I informed her that I was the Customer. I then wrote to the Office of the President and received a call today and it seems that they really don't care either how their customer service treats their clients. Given what I have read on this website and others, customer service is not a priority and that 100% Customer Dissatisfaction should be their motto. read full review »