This is a complete scam. I, too, didn't receive my shipment until 13 days and I didn't open the box until after the 14th day. I left two messages on their "chat" page and got no response back. I did manage to cancel my "subscription" through [email protected] effective March 30, 2010. Today, 4/9/10, I was left on hold in excess of 15 minutes when I called to discuss returning the package for a complete refund. I spoke to Jenny Miloer who barely spoke English. I should have asked her what country she was in. She... read full review »