I work for this company. I can understand customers frustration if merchandise arrives damaged, but out of my office we really do go above and beyond trying to satisfy the customer. It is always our intent to deliver undamaged furniture and we do inspect the furniture prior to delivery, but sometimes minor cosmetic defects may be overlooked. Also, take in to consideration, the high cost that it takes to deliver merchandise. We certainly would never deliver damaged goods intentionally, because we are loosing a tremendous amount of money... read full review »