I was charged an ACCOUNT EASE PREMIUM of $ 0.24 on my April, 2010 bill. My actual charge for the month was $15.12. The New Balance was $15.36. After calling to inquire about the nature of the Account Ease Premum charge and plugging the last 4 digits of my social security number I was connected to a customer service rep who again asked me to verify the last 4 digits of my social security number in order to answer a generic question not related to the financial details of my account "What is an Account Ease Premium?" He refused to... read full review »