There is a statement on her website about her 'philosophy' of customer service-here it is: "Marilyns philosophy on customer service is to provide quality products, expanding selections, respect for the customer, and fast, responsive service. These and many more qualities have brought Marilyns to the present. The same qualities will guide us into the future." I had bought about 5 or 6 pieces from Marilyn (online) and was very satisfied. She makes beautiful stained glass items. But then I had an order that had multiple... read full review »