Will Crate and Barrel be going the way of the Sears department store chain in terms of poor, poor, poor customer service ? Time will tell. 20 - 30 years ago Sears was a chain store that was admired by all in terms of their customer service and, in particular, their quality line of appliances. However, today Sears is at the bottom of the barrel in terms of customer service and sales...and this is clearly reflected in the dramatic decline in the price of their company stock. Following a very bad experience that I had in buying appliance... read full review »