Being stuck in heathrow airport lift for an hour, we telephoned them 6 times and they knew how nervous i was, they explained that they had sent the engineers to the wrong lift, they asked us at the beginning which floor we were on, we replied that we didnt know as all it said on the lift was out of service, we heard nothing else from them apart from when we telephoned them. There was no communication no paramedics there and all we had was a bottle of water from airport staff. They had to shut the lift down 3 times but the last time the lights were off for about 15 minutes, they did not let us know they were doing this either. read full review »