These complaints are absolutely ridiculous. I work for Monitronics International at the main office in Dallas, TX. I handle very large issues and am upper management, but I began as a regular customer service representative who received numerous compliments for my knowledge, patience, and all around kindness. These compliments came from the customers DIRECTLY. Here are some tips to help your confusion: READ ALL CONTRACTS BEFORE YOU SIGN THEM. I can't say that enough. Next, no one held a gun to your head or "tricked" you into... read full review »