Sent them a Dell laptop Battery Jan 13, 2010 with check for $84 which cleared Jan. 20. Cost me $9.19 to send it UPS. After several calls in February and March and story about waiting on parts from China, waiting for parts to clear port, doing all kinds of testing and they still can't get it to work, on March 11 I requested my money to be refunded. They said 7-10 days for check to me. I've called several more times about this refund, and its always "boss will take care of it in a day or two" but no refund--it's April 20... read full review »